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This talk explores how The Good Docs Project integrated user research methodologies into an open-source environment to better understand our users and improve documentation templates and suite we provide. I'll share our journey of creating a UX research kit tailored for open-source projects, conducting user interviews, and analyzing qualitative data - all while navigating the unique challenges of distributed collaboration and volunteer contributors. This case study offers practical insights for other open-source communities looking to implement user-centered design approaches.
